Contact Crate support
Search the help center for step-by-step guides, browse by topic, or email our support team — here's the fastest way to get an answer.
Stuck on something? We've made it easy to find an answer fast.
Search the Help Center
The Help Center is your first stop. Use the search bar at the top to look up whatever you're trying to do — most questions are answered by a short, illustrated guide. Every guide is checked against the live product, so the steps always match what you see on screen.
Browse by topic
If you'd rather explore, the topic cards on the Help Center home group every guide by area — from setting up your store to taking payments and shipping orders. Pick a topic to see all of its guides in one place.
Still need a hand?
If a guide doesn't solve it, our support team is happy to help. Email us at [email protected] with your store name and a short description of the issue — screenshots help us get you sorted faster. We aim to reply the same business day.
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Start at the Help Center
The Help Center is the quickest way to get unstuck. It's packed with step-by-step guides for every part of running your business on Crate — each one verified against the real product.
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Search for an answer
Type what you're trying to do into the search bar — like add a product or refund an order — and jump straight to the guide that covers it.
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Browse by topic
Prefer to explore? The topic cards group every guide by area — Products & Orders, Payments, Online Store and more — so you can read up before you start.
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