Order history and timeline
Every order keeps a running timeline — created, edited, paid, fulfilled, cancelled, refunded — so you can see exactly what happened to it and when.
When you edit an order, the change doesn't just overwrite the old version silently. Crate records it. Every order carries a Timeline — a chronological audit trail of everything that has happened to it, so you and your team always have an accurate, up-to-date picture of the order.
What the timeline records
The timeline captures each milestone and edit as its own entry:
- Order placed — the anchor at the bottom of the list.
- Order edited — written whenever you change items, price, shipping, or address.
- Payment, fulfilment, cancellation, and refund events as they happen.
- Notes and tags your team adds.
Each entry shows the date and time and, where it applies, the teammate who made the change — so nothing about an order's history is a mystery.
Why it matters
Because the timeline is appended to rather than replaced, the order page always shows the most current version while keeping a complete record of how it got there. If a customer queries why a total changed or when an order shipped, the answer is right there on the order — no guesswork, no separate spreadsheet. For private context that shouldn't appear on the timeline, add an Internal note in the card just above it; notes are visible only to your team.
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1
Open Orders
From your dashboard, open Orders in the left sidebar.
Web 
Mobile -
2
Open the order
Click any order to open its detail page. The full history lives on this page.
Web -
3
Read the Timeline
Scroll to the Timeline card. Each entry is a moment in the order's life — placed, edited, paid, fulfilled, refunded — stamped with the date, time, and the teammate who made the change. The newest change sits at the top.
Web